Shipping policy

We ship every Monday, Wednesday, and Friday.  Free 2-day shipping on all orders over $150 shipped within the United States.

We know receiving your order in a timely manner is important.  We strive to make sure your order is processed quickly and the items are shipped in a timely manner.  We give a general expectation of 2-4 business days for your items to be processed, then shipped out.

We are not responsible for any packages showing ‘Delivered’ and signed for. Chuupul will not offer to reship, refund, or reprocess any orders that were shipped to the customer’s provided shipping address. It is solely the customer’s responsibility to check shipping updates and be available to receive the ordered packages.


BACKORDERS AND PRE-ORDERS:  Due to our products being hand-crafted, production times can vary.  Typically, pre-orders and backorders are fulfilled within 2-3 weeks. Stay up-to-date with our Back in Stock updates sent via our website or contact our office at (504) 470-0444 Monday through Friday from 10 AM to 5 PM CST.


Once an item’s tracking number says “Accepted” by courier/delivery service, we can not be liable for Non-Delivery/Theft/Etc